I’m looking for an ongoing engagement with a technical writer to write articles and blog posts. To kick us off I am looking for 1000 – 1500 words about the use and benefits of conversational AI for Insurance Organizations. The key points I’d like to tease out are how Insurance companies may use our service and:
– Based on Rayon AI’s proprietary NLP technology synthetic agents are able to engage with customers in human-like complex conversation to get things done.
– Existing services are expensive non-unified methods of engaging with customers across the organization’s customer facing apparatus. For example, chatbot on website, FB messenger bot, SMS chat, WhatsApp chat, IVR call reception, customer contact center are more often than not all managed independently. Rayon AI offers a unified inexpensive replacement solution.
– Rayon AI Agents operate across all customer facing communication channels so the same Agent might answer a call in a contact center and then engage via a dynamic multimedia chatbot session to resolve a customer issue and then call back to check everything is working correctly. All without recourse to humans.
– Rayon AI Agents resolve >50% customer issues and have Natural Language Processing rates 10% better than Google DialogFlow. Recently identified by respected Aragon Research as a Hot Vendor of Conversational AI 2020!
Rayon AI is a provider of digital labor in the form of synthetic agents that augment human workforces to provide faster, more efficient and friendly, omnichannel customer service 24/7. For more visit www.rayon.ai. Also see a few articles I have written to date for style guidance here https://www.rayon.ai/blog-1.
For your background I have also attached a tech white paper about our service and sales eBook.
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