Weekly Entry for McGregor, Mills, and Hochschild.
1. C. Wright Mills argues that the modern white collar worker does not love the work, and does not have a strong work ethic. What are the things that motivate modern white-collar workers?
2. What does Mills mean by “the Big Split”.
3. Hochschild explores what happens when we buy and sell emotional labor. Define “emotional labor”.
4. What is the product that “emotional labor” produces?
5. How do employers train and control flight attendants in order to ensure that the right emotional service is provided?
6. Do you think that buying and selling emotions has an impact on the broader society? Explain.
7. McGregor argues that there are two management approaches. Briefly explain the theory of each approach.
8. Would either approach work on Mills’ white-collar workers? On Hochschild’s flight attendants?
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